It's wired into your own system, so it answers from your records instead of guessing, and it can do the work itself: build the report, update the deal, follow up the lead. Until you decide otherwise, a person approves everything it sends.
Every one of these is something it does in the software itself.
The agent has the permissions of whoever is asking, so it can't show somebody a record they weren't allowed to open themselves.
Ask what you quoted somebody in March and it reads the actual quote. Every answer comes out of your own database, the same deals, invoices and bookings your team works in, and when something isn't on record it says so instead of improvising.
Tell it to build a report and it picks the source, the grouping and the period, saves the report, and shows you what it did so you can change any of it. Ask for an automation and it wires one up, switched off until you've read it. Anything it wants to change shows you a card to confirm first.
When you let it text or email leads, it starts in draft mode: every message waits for a person to press send. What it must never say or promise is checked in code before a message leaves, quiet hours and a texted STOP are handled before the AI runs at all, and every action lands in a log you can read back.